Refund policy

We do not provide refunds for returns, this includes change of mind or incorrect size changes.

Your return will be issued in store credit for the full amount of your returned item/s.

You’ll have 30 days to return your order from delivery date.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

To start a return, you can contact us at info@balestri.world stating your order number. Please note that returns will need to be sent to the following address:

Top Brands c/o 3D LOG srl

Via Turati 22

22060 Carugo (CO)

ITALY


If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@balestri.world.

 

CONDITION OF RETURN

Please take care when trying on any products.

All garment/s must be returned: 

  • Unworn and unwashed.
  • With all original tags still attached.
  • In all correct and original packaging.
  • No smell of perfume, deodorant or washing powder.
  • All shoes must be returned in the original shoe box (as it was delivered to you) and must be tried on indoors/soft floor (no scuff marks).

Please note:

  • All store credits are issued in EUR.
  • High value items with the security ribbon either damaged or detached will not be eligible for return.
  • Items marked a FINAL SALE cannot be returned unless faulty.
  • Accessories, Bodysuits, Lingerie and Swimwear are NOT returnable due to hygiene reasons.
  • If you have received a faulty item or you believe your order is faulty, please contact us immediately.
  • Balestri is not responsible for return shipping costs.
  • Purchases made with Klarna or Paypal are subject to the same policy. Your agreement with Klarna still stands and you will be required to pay off any scheduled repayments.
  • Any item(s) that do not meet the above conditions will not be eligible for store credit and will be recycled.